Frequently Asked Questions

www.stopthefights.com

 

Can I make a donation?

We greatly appreciate donations towards our advertising costs and free material and if you are in a situation where you are able and feel drawn to supporting our work you may make a donation HERE.

How do I best print and bind my eBooks?

How do I open the ebook on screen?

Can I use my credit card if I don’t have a Pay-Pal account?

I lost the link that I was sent after purchasing the downloads

Check Your browser history - the page should look like this in your history;



If you still can’t find it please contact us HERE and we will send you the link again and this time please remember to bookmark the page.

 

Can't play MP3

You will need an program to play mp3 files on your computer; we recommend iTunes which is free and you can download HERE.

How do I burn  CD of the audio file?

We suggest you use itunes please find online instructions HERE

I am getting a player and can listen on-line but can’t download the file -

Our radio shows on Global Talk Radio are only available to listen to online and cannot be downloaded.

How Do I tune in to the Radio Show?

The radio show is available by subscription. Once you subscribe on this site you will be sent new shows and a link to an archive of past shows by e-mail link.

My Download Link Has Expired

Please email us with your purchase detail including the email address you used at the checkout and the purchase date HERE.

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I Didn't Get the Confirmation email/ I Can't Subscribe

Sorry for the inconvenience please contact our support staff HERE.

I've Bought your Products & Haven't Received the extra free Information that you Promised

Sorry for the inconvenience please contact our support staff HERE.

How long does it take for my CD to arrive?

Your order should arrive within 5 business days in the US and Canada and within 10 business days outside the US and Canada. If you have been waiting longer than this we can track your order so please send your details to us HERE.

Links in your emails don't work

Please copy and paste the URL that is below the link into your browser window. For more detailed instructions please go HERE.

FEEDBACK

We are interested in your feedback on our site and products. Please let us know how we are doing HERE

Our program is not a magic wand and will require some big changes, effort and dedication on your part. It is about you learning how to limit abusive behavior effectively and not remain a soft target or ‘sitting duck’ for put downs and abuse. It is also about building love and rapport and you learning to understand and regulate your emotions better while becoming a better role model for your partner and your kids.

Yes please follow the steps just above the first picture on the page HERE

You will need Adobe Reader - please download the latest version free HERE

For more information on Adobe Reader and how to use it go HERE.

Please watch the short movie at the top of this page - at the end is a demonstration of how to best do this in a way that will really help you get yourself organized. All of our ebooks are in PDF format - either as downloads or on CD if you purchase the hard copy version. For more technical details of how to print a PDF document go HERE.

Will your ebooks work?

This may help your partner’s behavior to change and it may not and we cannot make any guarantees in that regard.

I do need to stress however that this situation will not get better on its own. We get testimonials every week saying our material has helped many couples to have a peaceful and happy marriage like ours is now. Other testimonials say that our material has provided the courage to leave an abusive relationship in a way that the rest of the family now feels safe and able to rebuild their lives.

Back when Steve and I were fighting I knew a woman who was killed by her ex husband right in front of her children just as she believed she had begun a new and happier life without him. She had done everything that her family and friends advised but she ended up dead and her children in the care of his family. The memory of this tragedy (and the many others I see in the news) continues to motivate us to spread our better informed message on this subject to as many people as we possibly can.

If my partner has already left is there anything I can do?

What is best for my kids?

What matters most to your kids is that you resolve the conflict. If you divorce but the fighting continues this is the very worst outcome for your kids. They will then need to negotiate a mine field of new relationships with step parents etc. that will all become a part of your ‘family war’ and statistically their chances of being abused will rise sharply. Because of this personally we believe (depending on your circumstances) that it is best if you can save your marriage - but either way it is vital that you resolve the conflict and learn healthy relationship skills you can pass on to your kids.


(Note: We offer advice in “Back from the Looking Glass” on how you can end the conflict even if you do decide you want to separate and your partners behavior does not improve.)

It is much better if you start our program before things reach this stage. If your partner has their heart set on leaving there is not much you can do. That said, we get many emails thanking us that the understanding our eBooks gave them helped them get closure and heal after their divorce. You should also be aware that your partner may land on your doorstep after ‘sucking their new relationship dry” and want you to forgive them and take them back. If you do take them back the leaving and returning may then begin to happen again and again. For this reason our information on how to deal with your partner if you decide to take them back will be very useful.


You may also become aware that your next relationship can very easily end up exactly the same as your last if you don’t learn new relationship skills. We can help with knowledge you can put into practice to break that cycle and help you build better relationships with everyone in your life.

Should I give your ebooks to my partner?

Will your program help other members of my family?

Yes, our program was adapted from parenting skills and so will be useful with teenagers, adult children and other family members with some modification. Regardless of who has this problem in your family we recommend that you read as much of our material as you can before you decide on your plan of action.

My partner has been diagnosed with _______, will it work for them?

Back from the Looking Glass will teach you better skills at assertiveness, self protection, emotional intelligence and goal setting which will help you maintain your self confidence and stay safe around any kind of anti social behavior. You knowing how to best protect and take care of yourself will be the best thing you can offer your partner no matter what their disorder. For specific help for their condition please find a specialized health care provider you trust. 

No, our products are for you and you should follow the steps in them. Later, when your partner is willing, the exercises in The Love Safety Net Workbook and our audio products will help them, but in the beginning it is unlikely that they will be prepared to participate without you pushing, which will not help. It is important that you follow the steps and exercises first. Your efforts will bring change for you whether they get better or not.

I can't afford your product/ Can I pay you later when I can afford it?

We are not subsidized by any government organization and pay for the advertising needed to make our material widely available exclusively from product sales. We do however give away product downloads to anyone in a situation where they truly cannot afford our products. For information about this please contact; nopaydeal@narcissismcured.com